Refund & Cancellation Policy
Unused wallet balance
You can request a refund of the unused paid balance of a recharge within 7 days of that recharge. After 7 days, wallet balance is non-refundable but does not expire and can still be used for consultations.
- Refunds cover only the amount you paid that has not been used. Bonus and welcome credits are not refunded.
- Balance already used for delivered replies cannot be refunded.
Failed or duplicate payments
If money was deducted but your wallet was not credited, or you were charged twice, we will refund the amount in full. Write to us with your payment reference.
Replies that fail
You are only charged when a reply is delivered. If a reply fails, no amount is deducted.
How to request a refund
Email enquiry@unifoedu.com with your registered name, the payment date, amount and Razorpay payment ID. Approved refunds are made to the original payment method within 5–7 working days.
Cancellation
Consultations are delivered instantly, so a message cannot be cancelled after it is sent. You can stop using the Service at any time and request a refund of eligible unused balance as described above.
Vireon International Private Limited
CIN: U85491RJ2026PTC117890
House No. 5-C-4, Rangbari Yojna, Kota, Rajasthan 324005, India
Email: enquiry@unifoedu.com
Phone / WhatsApp: +91 98339 82990